Shipping policy
Shipping Policy
Where we ship
We currently ship to the United States.
Order processing
All orders are processed within 1 to 2 business days (Monday to Friday, excluding holidays). Orders placed on weekends or holidays are processed on the next business day.
Delivery time
Once your order is shipped, delivery typically takes 5 to 8 business days. In total, most customers receive their order within 6 to 9 business days of placing it. The estimated delivery window for your order is shown at checkout.
Shipping cost
Shipping is free on all bundle orders. For single-pack orders, shipping costs are calculated at checkout.
Order updates
We keep you informed at every step. You will receive an email:
- When your order is confirmed
- When your order is being processed
- When your order has shipped, including a tracking number so you can follow your package
If you do not see our emails, please check your spam or promotions folder.
Delays
During peak seasons, holidays, or due to carrier issues outside our control, deliveries may occasionally take longer than estimated. If your order has not arrived within 15 business days of being shipped, email us at support@patchwell-us.com and we will look into it right away.
Shipping address
Please make sure your shipping address is complete and correct at checkout. If you notice a mistake, email us at support@patchwell-us.com as soon as possible. We can update the address as long as the order has not yet been shipped. We are not responsible for orders delivered to an incorrect address provided at checkout.
Lost or stolen packages
If your tracking shows your package as delivered but you cannot find it, please check with neighbors and your local post office first. If it still does not turn up, email us at support@patchwell-us.com and we will help you resolve it.
Packaging
Product packaging may vary slightly from the images shown on our website. The patches inside are always the same.